Privacy Policy

Last updated June 16, 2025This Privacy Policy explains how Oh no! I'm overwhelmed ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at http://www.ohnoimoverwhelmed.com or use our services.What information do we collect?
Information You Give Us:
• First names
• Email addresses
• Information you voluntarily share about your wellness journey, stress levels, or overwhelm experiences when participating in our courses, consultations, or communicationsInformation Collected Automatically:
• Basic website analytics through Google Analytics (pages visited, time on site, general location)
• Device and browser information
• IP addressPayment Information:
All payment processing is handled securely by Stripe. We don't store your payment details - Stripe processes this information according to their privacy policy at https://stripe.com/privacy.How do we use your information?
We use your information to:
• Provide our nervous system regulation courses and consultations
• Send you our email newsletter with regulation techniques and updates
• Respond to your questions and provide customer support
• Improve our website and services
• Process payments for courses and services
• Understand how visitors use our website through analyticsHow do we share your information?
We do not sell, trade, or share your personal information with third parties, except:
• Stripe for payment processing
• Google Analytics for website analytics (anonymized data)
• Mailerlite for sending newsletters (only your name and email)
• If required by lawHow long do we keep your information?
We keep your information:
• As long as you remain subscribed to our email list
• For the duration of any course or service relationship
• For up to 7 years for payment records (tax requirements)
• Until you request deletion (see Your Rights below)How do we protect your information?
We use reasonable security measures to protect your personal information, including:
• Secure website connections (SSL)
• Trusted third-party service providers
• Limited access to personal information
• Regular security reviewsHowever, no internet transmission is 100% secure. We cannot guarantee absolute security.Your privacy rights
You have the right to:
• Access the personal information we have about you
• Correct any inaccurate information
• Delete your personal information
• Unsubscribe from our email list at any time
• Object to our processing of your informationTo exercise these rights, email us at [email protected] or use the unsubscribe link in our emails.Cookies and tracking
What are cookies?
Cookies are small data files placed on your device when you visit our website. They help us understand how visitors use our site and improve your experience.What cookies do we use?
• Google Analytics cookies (_ga, ga#) - Track website usage like pages visited and time spent on site. These expire after about 13 months.
• Essential cookies - Required for basic website functionalityHow to control cookies:
You can manage cookies through your web browser settings. Most browsers allow you to:
• Block all cookies
• Block only third-party cookies
• Delete cookies when you close your browser
• Accept cookies from specific websites onlyPopular browser cookie settings:
• Chrome
• Safari
• Firefox
• EdgeNote: If you block cookies, some website features may not work properly, but you can still access our main content.Children's privacy
Our services are not intended for anyone under 18. We do not knowingly collect information from children under 18. If we learn we have collected such information, we will delete it promptly.Changes to this policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or by posting a notice on our website. The "Last updated" date at the top shows when this policy was last changed.Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us:Oh no! I'm overwhelmed
1121 Worthington Woods Blvd
Columbus, OH 43085
United States
Email: [email protected]
Phone: (614) 468-3522Your rights by locationFor EU/UK residents: You have additional rights under GDPR, including data portability and the right to lodge a complaint with your data protection authority.For California residents: You have rights under the CCPA, including the right to know what personal information we collect and the right to request deletion.For all residents: You can request access to, correction of, or deletion of your personal information by contacting us at the email above.

Terms & Conditions

Last updated June 16, 2025
1. Overview & Acceptance of Terms
Welcome to Oh no! I'm overwhelmed ("I," "me," or "my"). These Terms and Conditions ("Terms") govern your use of my website at http://www.ohnoimoverwhelmed.com and all services I provide.By accessing my website, purchasing my products, or using my services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use my services.I reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on my website. Your continued use of my services after changes are posted constitutes acceptance of the new Terms.2. Use of Site and Services
Eligibility
Our services are intended for individuals 18 years and older. Users under 18 must have parental consent and supervision to use our services.Permitted Use
You may use my website and services for personal, non-commercial purposes in accordance with these Terms. My services include but are not limited to:
• Digital guides and educational materials
• Online courses and programs
• Membership programs
• Group coaching and educational sessions
• Individual coaching sessions
• Email newsletters and communicationsProhibited Use
You may not:
• Use my services for any unlawful purpose
• Share, distribute, or resell my proprietary content without permission
• Attempt to gain unauthorized access to my systems
• Use my services to harm, harass, or impersonate others
• Upload or transmit viruses or malicious code
• Violate any applicable laws or regulations3. Purchases, Refunds, and Cancellations
Payment Processing
All payments are processed securely through Stripe. By making a purchase, you agree to Stripe's terms of service and privacy policy. We do not store your payment information.Pricing and Availability
All prices are listed in US dollars and subject to change without notice. I reserve the right to modify or discontinue any service at any time.Refund Policy
I offer a 30-Day Relief Guarantee on my digital products and courses:
• You have 30 days from purchase to request a refund
• To be eligible, you must have made a good faith effort to implement the techniques
• If you don't experience at least one noticeable moment of relief, I'll provide a full refund
• To request a refund, email me at [email protected]
• Refunds will be processed within 7-14 business days
• You may keep access to the materials regardless of refund statusInternational Sales
I sell my services internationally. You are responsible for any applicable taxes, duties, or fees in your jurisdiction.4. User Responsibilities
Account Security
You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.Accurate Information
You agree to provide accurate, current information when making purchases or communicating with us.Feedback and Communications
Any feedback, suggestions, or communications you provide to me may be used to improve my services without compensation to you.5. Intellectual Property
My Content
All content on my website and in my services, including but not limited to text, graphics, logos, images, videos, and course materials, is my property and protected by copyright and other intellectual property laws.Your License
I grant you a limited, non-exclusive, non-transferable license to access and use my content for personal use only. You may not:
• Reproduce, distribute, or create derivative works from my content
• Share login credentials or course access with others
• Use my content for commercial purposes without written permissionTrademark
"Oh no! I'm overwhelmed" is a trademark application of my business. You may not use my trademarks without prior written consent.6. Limitation of Liability
Educational Services
My services are educational in nature and not intended as medical, psychological, or therapeutic treatment. I am not a licensed healthcare provider.Limitation of Damages
To the fullest extent permitted by law, Oh no! I'm overwhelmed shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill.Maximum Liability
My total liability to you for any claims arising from or related to these Terms or my services shall not exceed the amount you paid for the specific service in question.7. Disclaimers
Educational Purpose
My services are for educational purposes only and are not intended as medical or psychological advice. The information provided should not be used as a substitute for professional medical or mental health care.No Professional Relationship
Use of my services does not create a therapist-client, doctor-patient, or other professional relationship. I am a Certified Trauma-Informed Coach, not a licensed healthcare provider.Crisis Situations
My services are not equipped to handle mental health emergencies. If you are experiencing a mental health crisis, please:
• Call 988 (Suicide & Crisis Lifeline)
• Contact your local emergency services (911)
• Go to your nearest emergency room immediately
• Contact your healthcare providerResults Disclaimer
Individual results may vary. I cannot guarantee specific outcomes from using my services. Your success depends on many factors including your commitment to implementing the techniques and your individual circumstances.Third-Party Services
My services utilize third-party platforms including Teachery.co for course delivery, Mailerlite for email communications, and Stripe for payment processing. I am not responsible for the performance or policies of these third-party services.8. Privacy and Data
My collection and use of your personal information is governed by my Privacy Policy, available at [privacy policy URL]. By using my services, you also agree to my Privacy Policy.I collect email addresses, names, and course-related information as detailed in my Privacy Policy. Your information is shared only with essential service providers as outlined in my Privacy Policy.9. Dispute Resolution
Direct Communication
I encourage you to contact me directly at [email protected] to resolve any disputes or concerns.Mediation and Arbitration
If direct communication doesn't resolve the issue:
1. I agree to participate in good faith mediation
2. If mediation fails, disputes will be resolved through binding arbitration in Ohio
3. Arbitration will be conducted under the rules of the American Arbitration Association
4. Each party will bear their own costs unless otherwise determined by the arbitratorClass Action Waiver
You agree that any arbitration or legal proceeding shall be conducted on an individual basis only and not as part of a class action or representative proceeding.10. Governing Law
These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict of law principles. Any legal proceedings must be brought in the courts of Ohio.11. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.12. Entire Agreement
These Terms, together with my Privacy Policy, constitute the entire agreement between you and Oh no! I'm overwhelmed regarding your use of my services.13. Contact Information
If you have questions about these Terms and Conditions, please contact us:Oh no! I'm overwhelmed
1121 Worthington Woods Blvd
Columbus, OH 43085
United StatesEmail: [email protected]
Phone: (614) 468-3522
---
For educational purposes only. Not medical or psychological advice.